Shipping policy

Frequently asked questions about where and how McCoy Kids ships your order. Detailed information regarding our Shipping Policy can be found, here

We ship all orders from Washington State to everywhere in the world including P.O. Boxes and all military locations via their APO, FPO, and DPO addresses.

Shipping rates and options are carrier calculated at checkout. International customers may be subject to pay duties and taxes upon arrival.

Note: Due to COVID-19, some countries and carriers are currently suspending mail service. We will do our best to reach-out to you should your order meet this criteria. Thanks in advance for your understanding.

Great news! If you place your order before 12pm (Noon) PST, Monday through Saturday, we will do our best to pack it up and ship it out same day. Any order placed after 12pm (Noon) PST will ship the next business day at the latest.

Same goes for local deliveries. We try our best to deliver same day, barring any inclement weather.

McCoy Kids is not responsible for any duties and taxes. Depending on the shipping location, your order may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.

Shipping charges for your order depend on the items purchased, where it's shipping to and how fast you want it. Rates are calculated by the carrier and displayed at checkout. 

Orders for the continental US over $75 USD, before tax, qualify for free economy shipping. Free economy will ship USPS or UPS and typically arrive between 2-9 business days, depending on how far you are from Washington State. Most orders within Washington State deliver within 1-2 business days.

If you prefer an alternative to USPS, UPS is also offered as a paid service option at checkout. This option is available to all addresses that accept UPS.

Depending on the international shipping location, your order may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier. Duties are calculated by local authority and based-on the retail price paid at time of purchase.

You can find more details about shipping method estimates on our Shipping Policies page, below. If in doubt, please contact us and we will do our best to help you out. 

Please contact your local carrier to see if a parcel has been left for you. In certain cases, a parcel will be left with a local carrier's office if the recipient is not available for delivery. In most cases, however, the parcel may be mis-delivered to a neighbor or nearby address and just needs a little extra time to find its way into the right hands.

If you have not been able to locate the parcel, please contact us so we can investigate further and open a carrier claim on your behalf.

Returns and exchanges

FAQs regarding McCoy Kids Returns & Exchanges are included below. A detailed policy can be found at the link on the bottom of the page. 

At this time we do not offer paid return shipping - sorry! If you need to ship a package back to us, please reach out to returns@shopmccoykids.com first to initiate a return. Once you have your return number, you can ship your package back to the below address: 

ATTN: McCoy Kids

3801 N 27th St #7893

Tacoma, WA 98407-9998

We strongly urge you to use tracked shipping when sending your package back to us. We are not responsible for any lost packages.

Please note: Returns are only accepted within the first 15 days after your order arrives. Refunds will be given in the form of store credit - we do not offer cash returns at this time. McCoy Kids Gift Cards, Greeting Cards, Sale Products and Tot Boxes are non-returnable.

If you'd like to exchange an item on McCoy Kids and are within your 30 day window, we suggest you purchase the new item you want. This way you're assured you'll receive it. Then, please follow-up with an email to returns@mccoykids.co and we'll help you through returning your current item to us. 

How does Local Delivery work?

McCoy Kids offers FREE Local Delivery within a designated radius in Tacoma, WA for all orders $10+ and $5 flat rate delivery within an extended radius. Make sure to choose "Local Delivery" at checkout and leave us any instructions about where and how to deliver your package.

We currently deliver 7 days a week, minus Holidays and inclement weather. If you place your order before 12pm PST, we will deliver your order same day! All orders placed after noon may be delivered the following day, at the latest (maybe earlier if we are feeling adventurous).

Need something faster? Email us and we'll see what we can do.

Terms of Service

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